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“We had some automation software, but it was bits and pieces,” says Little. “We decided to go with Altiris’ windows network inventory.” Little’s department uses the product not only for asset management, but also for deployment, patch management, remote control, and desktop snapshots. “We bought the full Altiris enterprise bundle, which includes the Service and Asset Management Suite.”
Using the Altiris IT/SAM tools, Little says, “we can see every piece of software installed on every computer in the district, and can also know about the hardware—what size drive, processor type, how much RAM, fragmentation, etc.” He says reports generated by Altiris allow the district to demonstrate compliance with software licenses. “And the system provides proactive information, like when there’s some kind of problem, so we can get information to our help desk or work order system before something fails.” In addition to the Altiris suite, Little says, the district has asset tags installed on every computer, “and that tag information is also in the computer’s BIOS, including ‘where it is’ location information.”
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